CrewMate — Terms of Use

Effective date: June 29, 2026
Last updated: July 20, 2026
Canonical URL: https://getcrewmate.app/terms/

1. Agreement to these Terms

These Terms of Use ("Terms") are a binding agreement between you and WeisMon Holdings LLC ("CrewMate," "we," "us," or "our"), governing your use of the CrewMate mobile application and related services (the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use CrewMate. CrewMate is a professional tool intended for airline cabin crew and flight crew and is not directed to children under 13. By using the Service you represent that you meet this requirement and that the information you provide is accurate.

3. Your account

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.
• Notify us at support@getcrewmate.app if you suspect unauthorized use of your account.

4. The Service — what CrewMate is (and is not)

CrewMate helps aircrew organize their schedule and access work-related tools, including schedule tracking, layover tools, flight information, calculators, and an in-app assistant.

⚠️ Operational guidance only — not an authoritative source. CrewMate provides informational and advisory assistance to help you stay organized. It is not an official system of record and is not a substitute for your airline's official systems, crew scheduling, dispatch, flight operations, air-traffic control, or any government, regulatory, or carrier authority. Flight data, times, calculations (including any rest, duty, or legality-related calculations), translations, and assistant responses may be incomplete, delayed, estimated, or incorrect.

You are solely responsible for your operational and safety-of-flight decisions. Always verify any operationally significant information against your airline's official sources and applicable regulations before acting on it. Do not rely on CrewMate as the basis for any safety-critical, legal, or compliance decision.

CrewMate does not replace your company's procedures, onboard manuals, captain or cockpit-crew instructions, crew-in-command direction, or applicable regulations. You must always follow those authorities over anything shown in the app.

This advisory framing also appears on the relevant in-app surfaces (for example, the rest and legality calculators), and those in-app disclaimers continue to apply.

4A. Premium subscriptions (if offered)

CrewMate may offer optional Premium subscriptions. If you purchase one, the following apply:

• Purchase through Apple. Premium subscriptions are sold and processed through Apple's App Store using your Apple Account. CrewMate does not process your payment or receive your payment-card details.
• Automatic renewal. A subscription automatically renews for successive periods unless you cancel it at least 24 hours before the end of the current period. You are charged for each renewal through your Apple Account.
• Billing period and price. The billing period and price are those of the specific subscription plan you select at the time of purchase, as shown on the App Store.
• Cancellation and management. You can manage or cancel your subscription at any time in your Apple Account settings (Settings → your Apple Account → Subscriptions). Cancellation takes effect at the end of the current billing period.
• Restore Purchases. If you reinstall CrewMate or use a new device, you can restore an active subscription using the in-app Restore Purchases option.
• Refunds. Refunds for App Store purchases are handled by Apple in accordance with Apple's policies; CrewMate does not process refunds directly.
• Access. Your Premium access continues through the end of the period you have paid for, subject to these Terms.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the Service, or probe, scan, or test its vulnerabilities without authorization.
• Reverse engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by law.
• Upload or transmit unlawful, infringing, harmful, or malicious content.
• Use the Service to build a competing product, or scrape or harvest data from it, without our written permission.

We may suspend or terminate accounts that violate these Terms.

6. Your content

You retain ownership of the data and content you enter into CrewMate (for example, your schedule, notes, and entries). You grant us a limited license to store, process, and display that content solely to operate and provide the Service to you. We handle your content as described in the Privacy Policy.

7. Third-party services

The Service relies on third-party providers (for example, flight-data, mapping/place, weather, translation, and AI providers) and may link to or surface third-party information. We are not responsible for the accuracy, availability, or content of third-party services, and your use of them may be subject to their own terms.

8. Intellectual property

The Service, including its software, design, branding, and content (excluding your own content), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR THAT ANY DATA, CALCULATION, OR ASSISTANT RESPONSE IS COMPLETE OR CORRECT. SEE SECTION 4 — CrewMate IS ADVISORY ONLY AND IS NOT AN AUTHORITATIVE OPERATIONAL OR REGULATORY SOURCE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CrewMate AND WeisMon Holdings LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE — INCLUDING ANY RELIANCE ON INFORMATION, CALCULATIONS, OR ASSISTANT RESPONSES PROVIDED BY THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless CrewMate and WeisMon Holdings LLC from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the Service or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service and delete your account at any time (Account screen → Delete account). We may suspend or terminate your access if you violate these Terms or to protect the Service or its users. Provisions that by their nature should survive termination (for example, Sections 8–11) will survive.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws rules. You agree that any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in New York.

15. Apple App Store

If you download CrewMate from the Apple App Store, the following additional terms apply, and they prevail over any conflicting terms above to the extent required by Apple:

• This agreement is concluded between you and WeisMon Holdings LLC (the operator) only, and not with Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to furnish any maintenance or support services for the Service.
• To the maximum extent permitted by law, Apple has no warranty obligation with respect to the Service, and Apple is not responsible for addressing any claims relating to the Service — including product-liability, legal/regulatory-compliance, consumer-protection, or intellectual-property claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you.
• You represent that you are not located in a country subject to a U.S. Government embargo (or designated as "terrorist-supporting") and that you are not listed on any U.S. Government list of prohibited or restricted parties.

16. General

• Entire agreement — These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.
• Severability — If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver — Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment — You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

17. Contact us

Email: support@getcrewmate.app
Operator: WeisMon Holdings LLC