CrewMate support
Contact us
Email support@getcrewmate.app. For a flight question, please include the flight number and date. We read every message and reply by email.
CrewMate is a planning aid, not an official source. Always follow your airline, crew scheduling, dispatch and air traffic control. See our Terms of Use.
Delete your account
This is how to delete your account in GetCrewMate (CrewMate), the app published by WeisMon Holdings LLC on the App Store and Google Play.
In the app: open Account (from the Toolkit tab, or the account button on Today) and tap Delete account at the bottom of the screen, then confirm.
If you can no longer sign in: email support@getcrewmate.app from the address you used for CrewMate and ask us to delete your account.
What is deleted, permanently: your account (email and password), profile, schedule, trips, layovers, events, logbook, notes, alert settings, the phone's notification token, and the app's usage events. Your Eddie chat history is kept only on your phone and is removed when you delete the app or clear it.
What is kept: limited purchase and notification identifiers from the App Store or Google Play may be kept, without a link to your account, for security, reconciliation, fraud prevention, disputes and legally required records. Crash reports follow our error-reporting provider's retention. See the Privacy Policy.
Deleting your account does not cancel a subscription bought through the App Store or Google Play; cancel it separately (below).
Restore a subscription
If you subscribed and the app does not show your subscription (for example on a new iPhone), open the subscription screen in the app and tap Restore purchases. Use the same Apple Account you subscribed with.
Manage or cancel a subscription
Subscriptions are billed by Apple. To change or cancel, on your iPhone open Settings, tap your name, then Subscriptions, and choose CrewMate. You can also follow Apple's guide: Cancel a subscription from Apple. Refund requests go to Apple: reportaproblem.apple.com.